ID Verification: A Valid National Identity Card (For Sri Lankan Nationals) or Passport (For International Tourists/Resident Visa Holders) Must be Presented Upon Check-In. Check-in Time: 14:00 Hrs. Location: Romance Valley – Lounge Check-out Time: 11:00 Hrs.
The room rate quoted is per night for the number of guests stated. Any changes may affect the rate. Deposits for reservations that are cancelled, shortened or rescheduled are subject to forfeiture based on the cancellation policy described above. The deposit that is charged at the time of booking is equal to the amount of the stay. Although we do not guarantee specific room numbers, every effort is made to accommodate your requests. Early Checkin and late checkout is subject to availability.
CANCELLATION AND NO-SHOW CHARGES
Within 7 days of arrival will be liable to pay 50% of the accommodation cost. In case of a No-Show a penalty of 100% accommodation cost + One way transfer as well as Early departure is not entitled for a refund.
FURTHER INFORMATION
Reservation Office Contact Details: +94 714712304, +94 703662304 Hotel Website: www.romancevalley.com Hotel Location: Gal Kanda, Viharagala Beragala , Haputale Sri Lanka. Guarantee of room: -Reservations must be guaranteed either by a note from the Company or a credit-card number including the expiration date Reservations must be guaranteed with a credit card, billing to company or payment direct policy. – Pre-authorization where applicable may occur up to 7 days prior to arrival. – A reservation may be cancelled or modified up to 24 HRS prior to the Check-In time of the day of arrival penalty free. Any cancellation or modification during the penalty period or in case of No-Show’s a penalty of 1 night including taxes, meals & extras can be charged at the discretion of the hotel.
In-Room Celebration Policy: No parties/celebrations are allowed in rooms and suites. Please note that only the guests registered and checked-in will be permitted to stay in the rooms.
Visitor Policy : Please note that no visitors are permitted to enter guest rooms between 10pm and 6am the next day. This is to ensure the safety of all guests and we appreciate your cooperation.
Privacy Policy : we are committed to protecting your privacy and ensuring the security of your personal information.
